This professional development module on Communication looks at:

  • Case Management
  • Communication Skills - Interviewing, Listening, Questioning, Presenting and Responding
  • Counseling
  • Conflict Resolution, Negotiation and Mediation
  • Developing and communicating plans
  • Report development
  • Presentation of findings
  • Closure and evaluation

The importance of communication in every day practice is explored and tips are shared throughout the module.

Module Content