Test Quiz

Test Question

The following non-verbal skill indicates that the professional is focused on the client

A state of harmonious understanding with another individual or group that enables greater and easier communication is called:

The 4 types of skills needed for influencing clients are

Using authority without appearing heavy handed is an example of skill in

Finding creative alternatives is an example of skill in

We view a behaviour as more likely to be correct, the more we see others performing it. This reflects the:

Asking what could have gone better during the interview is an example of

Was the purpose of the interview achieved? This question reflects

Being empathetic is a good way of

Asking questions in quick order and not allowing time for the client to fully answer is an example of

Hearing only what one wants to hear is an example of

Questions beginning with “how” or “why” are used during:

If the professional is asking the client to “give me an example of”; “share an experience about”; “what if” they are using a technique called

If a professional takes a set of facts or opinions and rewords them, they are

Theoretical approaches used by Counsellors include

This type of context deals with the psycho-social “where” you are communicating

Being conscious of one’s own perceptions, blind spots and biases during observation refers to

The best type font to use with people with impairment is

One distorted type of thinking in communications is that things will continue to happen as they have in the past. This is known as

The concept suggesting that people must transform in order to be happy is referred to as

The first level in conflict resolution is

The style in dealing with conflict where each side gains and gives up something is referred to as

The goal in negotiating is

The type of mediation where a third party, the mediator, assists the parties to negotiate their own settlement is called